STORE POLICY

Payment Methods

CUSTOMER CARE

At XOCHI Handcrafted, we are committed to ensuring that your shopping experience will be easy and enjoyable. We work hard to provide exceptional customer service, so if you have any questions or requests, please talk to us.

At XOCHI, Customer Service is a top priority. All XOCHI customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.

OUR POLICY

Rescheduling is permitted up to 24 hours before appointment time. Your deposit will be transferable and count towards your new appointment time!
A $15 deposit is required - this will go towards the final cost of the jewelry. Failure to show up to your appointment time without prior communication will result in your deposit becoming nonrefundable.
Clients who arrive at their appointment more than 15 minutes late and without prior communication are subject to cancellation at our discretion. Deposit becomes non refundable.
All waivers must be signed prior to your appointment. Refusal to sign a waiver will result in your appointment being canceled and your deposit becoming non refundable
We do not provide permanent jewelry to anyone under the age of 16. People under 18 must come to their appointment with a legal guardian.
XOCHI Handcrafted employees have the right to refuse services at any point. Refunds are not guaranteed. Circumstances may include but are not limited to; failure to act appropriately, arriving at appointment under the influence of substances, inappropriate attire or language, creating an unsafe environment for the service to be performed.

WHOLESALE INQUIRIES

For wholesale, consignment, and collaborations please contact Tania via email at xochihandcrafted@gmail.com

Let us carefully craft and curate only quality earrings and accessories for you!

PAYMENT METHODS

Credit / Debit Cards

Apple Pay
PAYPAL

PRIVACY & SAFETY

This privacy policy ("policy") will help you understand how XOCHI Handcrafted ("us", "we", "our") uses and protects the data you provide to us when you visit and use xochihandcrafted.com ("website", "service").

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect

When you visit the website, we may collect the following data:

Your IP address.
Your contact information and email address.
Other information such as interests and preferences.
Data profile regarding your online behavior on our website.

Why We Collect Your Data

We are collecting your data for several reasons:

To better understand your needs.
To improve our services and products.
To send you promotional emails containing the information we think you will find interesting.
To contact you to fill out surveys and participate in other types of market research.
To customize our website according to your online behavior and personal preferences.

Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit). The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser.

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links XOCHI is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information.
If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.