FAQ

Permanent Jewelry is applied with a welding machine which is specifically created for fragile metals. After the client has been sized for the appropriate amount of slack, the spark welds together a jump ring or two ends of the chain, that replaces the need for a clasp (clasp-less jewelry).

Nope! Permanent jewelry is completely painless! The spark that is generated during this process is NOT of high temperature, and the client will not feel a thing as we are working with the metal. There is absolutely no risk to the client since your machine will only react to metal. Even if the customer's skin comes into contact with the weld point, the electrode will not generate a spark. We will also use a small piece of leather to shield your skin from the spark! Making sure you feel extremely safe!

The chains applied during this process are thin enough to last but not thick enough to cause harm to the wearer in the event that it becomes caught on an object. If the jewelry needs to be removed for any reason, simply snip with a pair of scissors. The jewelry can always be re-welded! All chains come with one free re-weld! If a chain needs to be removed for any medical reason, we will also re-weld for free! Scissors, wire cutters, or pliers are all capable of cutting your jewelry. For necklaces, in case of emergency and for added safety, we leave one link un-welded so that it is easier to pull off.

This jewelry can undergo months of wear without needing to be cleansed. To maintain the integrity of the link, aftercare can be used to remove debris or build up.

Yes! Your jewelry is waterproof so you can wear it 24/7. If you hop in the pool or ocean, be sure to give your jewelry a good rinse in soapy water afterwards and pat dry.

Yes! TSA allows you to leave on all jewelry

Gold fill - a more economical choice while still long lasting. Our gold fill chain will stay gold for 1 year + and then will slowly fade. It's still waterproof, tarnish resistant, and won't turn your skin green. Sterling Silver - Our sterling silver chain is economical and sparkly. A beautiful metal that our natural body oils help polish. Like all sterling silver it does tarnish over time, but is waterproof and won't turn skin green. With proper care sterling silver chain can last 1 year +

Bracelets, necklaces, anklets, rings and more!

Both! We love to be a part of community pop-ups! If you're a small business or you have one you want us to do a pop-up at send us an email to: xochihandcrafted@gmail.com We also offer private parties for parties of 4 or more. This includes any event like bachelorette parties, wedding showers, baby showers, mother daughter events, birthday parties and so much more! Let's get your event on the books by reaching out to xochihandcrafted@gmail.com Looking to host a just-because permanent jewelry event for you and your loved ones? Reach out to us!

Yes! Stack two or more chains and get $5 each chain!

Every piece of jewelry comes with one free re-weld. Though rare if your jewelry breaks or you need your jewelry shortened, we offer re-welds for $10. If you lose your piece of jewelry or need it longer you will need to replace it at the full price.

Maybe. We want to work with you and find your perfect piece of jewelry. If you want a specific chain, feel free to reach out to us to make sure we have your desired chain in stock. We're happy to do custom orders if you don't see a chain you love!

All sales are final since we are custom making your jewelry for you. If you need your jewelry re-adjusted smaller our re-weld fee is $10. If your jewelry needs to be made longer you will need to purchase a new piece as we cannot add links to your jewelry.

Rescheduling is totally acceptable! You’re able to reschedule your appointment and transfer your deposit at any point before 24hours prior to your appointment. Unfortunately, if you don’t reschedule before 24hrs prior to your appointment, your deposit will be non-refundable. Failure to appear for your appointment and without giving any notice, your deposit will also become non-refundable.

If there are no appointments available at the time you want, it either means that someone else has already booked that slot or our welders are unavailable. You’re always welcome to call with questions regarding appointments but no appointment slot is guaranteed

A deposit ensures commitment for both parties. We ask for $15 at time of booking which will go towards the final price of the jewelry (ie - if the jewelry you choose is $80, you will pay $15 when you book online and $65 in-person and prior to the jewelry being installed) Your deposit is fully refundable if you cancel your appointment with more than 24hrs notice.

We will happily accommodate a group! Online, we ask that one appointment be made for every 2 persons in the group, and that the appointments are made back-to-back. If these options are not available through our booking system, please feel free to reach out to us so we can manually create an appointment for you.

Definitely! Just contact us and include photos and the original material price and we’ll see what we can do. Depending on the chain, we may or may not have the material capability to repair other shops’ jewelry but we’ll try our best! A small fee will be owed of $20

Of course! We ask that you contact us and send photos and materials of the jewelry you currently have so we can make sure that the pieces will be cohesive. But if you find a charm you love we'd be happy to add it to your bracelet!

Each appointment is 15 minutes long

Polymer clay is a durable, slightly flexible, and lightweight material when cured. Although durable, it can get scratched or broken by hitting hard surfaces/materials and rough handling. Be sure to store your earrings carefully where they won't be prone to being knocked around or in rough contact with other metal jewelry. I recommend saving the box they come in for safe storage! Polymer clay is a plastic-like material once cured and will not shatter if dropped. It bends before breaking, but please take care and remember that each earring is handmade, wearable art, and can break with enough force. Makeup and other debris can be removed from clay components by gently going over blemished areas with a cotton swap or soft cloth dipped in rubbing alcohol or water. Raw brass components may tarnish and darken over time if exposed to water and oils from the skin but can be easily cleaned with a soft jewelry cloth and/or tarnish remover. To extend the life of your jewelry, it is highly recommended that your XOCHI Handcrafted jewelry be removed and stored safely prior to sleeping, bathing, swimming, and exercising.

Yes! All of XOCHI Handcrafted jewelry is hypoallergenic! XOCHI offers jewelry made of sterling silver, gold filled sterling silver, gold plated sterling silver and occasionally stainless steel.